DELIVERY

Your order will be processed with lots of care and love and shipped within 2-4 labor days. In case of costumized order it will take 1 - 2 more business days. Anyway you will always stay in contact with my little bonheur during the purchase process and receive respective updates.

SHIPMENT

We offer you the following shipment options: 

Orders within EU Countries: 
We ship within all EU Countries. Delivery time to countries within the EU is estimated with 4-8 labor days depending on final country of destination.

We also offer you EXPRESS SHIPMENT with an estimated shipment time of 2-4 labor days

Orders outside of the EU
We offer shipments only to the following NON EU COUNTRIES:

Switzerland
Norway
USA
Canada
Australia

In case you wish a shipment to a country not listed in our shipment countries, please do not hesitate to contact us at hello@melaniemirabel.com. Maybe we can find a custom solution for you. 

RETURNS

If you are not completely satisfied about your purchase, you can return an item within 14 days. However please note that due to the very nature ofpersonalized products which are specially made for your with your choice of words, personalized items are non-returnable and non-refundable.

Unless the item arrives with an error such as a product missing from the order or the receipt of the wrong product or a defect in the product. In case of a non-personalized product you have a 14 clear day deadline, including the day of the delivery.

To return the product to or reimbursement please first send a message to hello@melaniemirabel.com

How to send you items back

Please provide your package to a postal service, please wrap securely the jewelry and add your full name and address into the package for better identification after arrival.

The returning costs are for your own account if you return from outside EU. We advise you to keep the tracking number until you receive confirmation of arrival of the package. That way we can always help you to find your package in case needed.

Thank you very much! We will stay in continous contact until the return and refund has been finalized.

PAYMENT

We offer you secure online payment methods with BANK CARD (Visa, Mastercard) and with PAYPAL. When paying for your order online you are automatically transferred to the bank's server or paypal server through our secure SSL-mode transaction.

NY MORE QUESTIONS?

Please contact us if you have any questions, we are happy to assist at any time. just contact us by clicking the email hello@melanimirabel.com

Your Team Melanie Mirabel

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