DELIVERY

Your order will be processed with lots of care and love and shipped within 2-4 labor days. In case of costumized order it will take 1 - 2 more business days. Anyway you will always stay in contact with my little bonheur during the purchase process and receive respective updates.

SHIPMENT

We offer you a quick shipment thanks to our wordwide Express Shipment. The upgrade to Express is free and included in the shipment costs.

Delivery time to countries within the EU is estimated with 2 labor days and outside of the EU is 2-5 labor days depending on the destination and tax clearance. Price with EU is 10 Euro, outside EU 15 Euro.

RETURNS

If you are not completely satisfied about your purchase, you can return an item within 14 days. However please note that due to the very nature ofpersonalized products which are specially made for your with your choice of words, personalized items are non-returnable and non-refundable.

Unless the item arrives with an error such as a product missing from the order or the receipt of the wrong product or a defect in the product. In case of a non-personalized product you have a 14 clear day deadline, including the day of the delivery.

To return the product to or reimbursement please first send a message to hola@melaniemirabel.com

How to send you items back

Please provide your package to a postal service, please wrap securely the jewelry and add your full name and address into the package for better identification after arrival.

The returning costs are for your own account if you return from outside EU. We advise you to keep the tracking number until you receive confirmation of arrival of the package. That way we can always help you to find your package in case needed.

Please send your package with tracking number to the following address:

my little bonheur
WEWORK, Paseo de la Castellana 77, 28406 Madrid, Spain

Thank you very much! We will stay in continous contact until the return and refund has been finalized.

PAYMENT

We offer you secure online payment methods with BANK CARD (Visa, Mastercard) and with PAYPAL. When paying for your order online you are automatically transferred to the bank's server or paypal server through our secure SSL-mode transaction.

NY MORE QUESTIONS?

Please contact us if you have any questions, we are happy to assist at any time. just contact us by clicking the email hola@melanimirabel.com

Your Team Melanie Mirabel

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